Refund & Return Policy
1. Pre-Order & Cancellation Policy
All pre-order sales are final. Once an order is placed, we do not accept cancellations or refunds, as stock is reserved exclusively for pre-order customers.
By placing a pre-order, you acknowledge that the item will only be shipped after the specified delivery period (e.g., May shipment schedule).
If you wish to modify your order, changes must be requested within 7 days of purchase. After this period, modifications may not be possible.
2. Returns & Refunds
We are committed to ensuring product quality. If you receive a damaged or defective item, you are entitled to a replacement or full refund, subject to the following conditions:
You must report any issues within 48 hours of receiving the product.
You must provide photo evidence of the defect or damage.
If a replacement is not available, a full refund will be issued.
Return shipping for faulty items will be covered by us.
No returns are accepted for change of mind.
3. How to Request a Return
If you receive a damaged or defective item, please email us at [your email] with your order number, a description of the issue, and photo evidence within 48 hours of delivery.
Our team will review your request and provide return instructions if necessary.
4. Return Shipping Costs
If your return is due to a product defect, we will cover the return shipping costs.
If you return an item for any other reason (not due to damage or defect), return shipping costs will be the customer’s responsibility.
5. Refund Processing Time
Once your return is approved, we will process your refund within 5-10 business days.
Refunds will be credited back to the original payment method.
6. Pre-Order Delays & Changes
If unforeseen supply chain delays occur, we will notify you as soon as possible and offer the option of waiting for the revised delivery date or receiving a full refund.
If there are significant changes to the product specifications, you may request a refund before the new shipment date.
7. Shipping Policy
Free Shipping: Enjoy free delivery on orders over £500.
Shipping Fee: A £30 shipping charge applies to orders below £500.
Coverage: Free shipping applies to mainland UK orders over £500. Additional shipping charges may apply to remote areas.
Delivery Time: As our products are pre-order, they will be shipped according to the May shipment schedule. Once the shipment arrives at our warehouse, we will dispatch orders within 10 days.
If there are any unexpected shipping cost changes due to external factors, we reserve the right to adjust our shipping policy.
For further inquiries, please contact our customer service team.
